"I just wanted you to know that your employee Denise is a credit to Laptop Travel Inc. I needed to order some electrical plug adapters for traveling in Singapore but was unsure of what type to get. D..... identified what type of adapters I needed and helped me order them.
D..... should be commended for her customer service skills. I will definitely be returning to Laptop Travel when I need electrical or computer-related items for traveling. D..... is directly responsible for that. Thank you,"
-Alex
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"I have been ordering portable scanners from your company via internet for quite few years now, but always with US domestic shipping point, never international. I must say that so far your company’s record is flawless. The best a men could wish for." -Marijan K.
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Hello,
We are happy to work with your company and have added Laptop Travel as a supplier to check for price and availability of Notebook and computer related products when we are in need of replacement parts and other items supplied by Laptop Travel.
Our recent order was handled promptly, the price was excellent, the product was received as expected in perfect condition, and the order was received in a very reasonable period of time.
Thank you for providing quality products at great prices, we look forward to working with your company for our future needs. Regards,
-Leonard L.
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Good morning D.....,
Your customer service skills are amazing, and I am so happy to have done
business with your company just on that basis alone!
Thank you so kindly!
Thanks
Bonnie H.
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We just wanted to write and thank you for how simple you made our shopping experience for an adapter for Israel. We had a really bad experience with another company about five years ago so we were hesitant to do anymore online shopping. We were seriously considering buying from one of the larger stores like a Best Buy or Circuit City.
It was a relief that we called you and everything went on without a problem. In the end we got the adapter and it was exactly what we needed and your price was a great deal. We tell every one of our friends that is planning on traveling to Israel about our great experience with your company.
We hope you are still around years from now when we decide to travel to another country.
Sincerely,
Matt and Lori Hatcher
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I just wanted to let you know how much my husband and I appreciate the service you performed. Laptop Travel is a wonderful company to go to for foreign electrical adapters even though we are in California. It was a great search that we found your company. We estimate we save several hundred hours buying from your company.
In addition I appreciate your personal service and the interest you take in your customers satisfaction. Please feel free to use us as a reference if you ever need to.
Thanks Again,
Raymond Allen
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This is a follow-up to our successful shopping experience for a bag for our daughter who is a student in Omaha, Nebr. The product arrived on time and it was just what she needed. We appreciated the prompt delivery as we were dealing with a new freshman in college and didn't want to make her go through stress too long. The cost of your bag was very comparable to Ebags, without the hassle of dealing with a large entity who won’t answer their phone on first ring. We saved almost a day of time by going with Laptop Travel. I will keep your telephone number, e-mail address and Internet web address on file, as I have no hesitation about recommending your services based on our experience.
Sincerely,
Lyle Anderson
Nebraska
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Dear Je…..
I shipped the two malfunctioning A____ product via UPS on Friday, thus putting this crazy episode called “Purchasing a Computer that Works” behind me, and I thought I’d take a moment to write a thank-you to acknowledge your professionalism and thoroughness from beginning to end.
I have no idea what ran through your minds when I reported that the second computer didn't work. In your shoes, I would have wondered—and not very politely—what was wrong with the customer. What is he doing to cause these meltdowns? Does he contact business owners over the Internet, buy merchandise from them, and then proceed to test them to their limits? You never went there, though, at least not to my face, and you followed through on your initial promise, that customer service is the key to how you do business. And because of that you have won my loyalty.
I like the unit. It suits my needs—I’m using it to write this letter, on the commuter bus into New York City—and it will enable me to regain a degree of productivity I had lost when the lid on my previous ______ broke, from being carried around in a bicycle pannier for too many years. I continue to harbor occasional doubts about it, as I indicated to _J______ in my last email; for instance, in my last email to Jerry, I mentioned that it shut down without warning one day. But this is not your concern, since I am now this thing’s owner. And A____ promises a terrific warranty.
Thus, I am writing only to say thank-you for your assistance. You were both unfailing affable and courteous over the phone, and you never hesitated to answer questions patiently. You never referred the problem to A____; in fact, J_____ insisted he would obtain a new unit for me personally, since I was “his” customer. Thank you! I will not hesitate to recommend you to any of my friends and acquaintances who ask where I buy my computers.
Please feel free to use this letter or any portion of it as a testimonial.
I wish you well for the new year, now a month old.
Yours sincerely,
William W…..
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